Terms of Service

Effective date: October 14, 2026

These Terms of Service govern your use of Sorenox, a software service provided by Sorenox.

1. The Service

Sorenox provides AI-powered lead qualification, scoring, and workflow automation for plumbing businesses.

The service is designed to help businesses capture, organize, qualify, and prioritize incoming customer inquiries.

2. Customer Responsibility

Customers are responsible for providing accurate and up-to-date business information, including company details, service areas, lead preferences, and contact information.

Customers are responsible for reviewing leads and making their own decisions regarding customer contact, scheduling, pricing, services, and job acceptance.

3. AI-Generated Information

Sorenox uses AI to analyze and prioritize incoming leads.

AI-generated scores, classifications, recommendations, and other information are provided as decision-support tools only. They are not guarantees regarding lead quality, customer intent, job value, conversion likelihood, or revenue.

Customers remain responsible for evaluating leads and making business decisions.

4. Payments

Sorenox subscriptions and setup fees are processed through Stripe.

The pricing and payment terms shown during checkout apply to the customer's purchase.

Subscriptions are billed automatically according to the billing interval selected at checkout until cancelled.

5. Subscription Cancellation

Customers may cancel their subscription through the Sorenox customer billing portal.

Cancellation stops future recurring charges. Access will normally remain available until the end of the current paid billing period.

For more information, please see our Cancellation Policy.

6. Service Availability

Sorenox aims to provide a reliable service but does not guarantee that the service will always be available, uninterrupted, or completely error-free.

Sorenox may perform maintenance, updates, or other changes that temporarily affect service availability.

7. Acceptable Use

Customers may not use Sorenox for unlawful purposes, to abuse or interfere with the service, to gain unauthorized access to systems or data, or to otherwise misuse the service.

8. Changes to the Service

Sorenox may improve, modify, update, or discontinue features of the service as the product develops.

Where appropriate, customers may be notified of material changes that significantly affect their use of the service.

9. Changes to These Terms

Sorenox may update these Terms of Service from time to time.

The updated version will be published on the Sorenox website with a revised effective date.

10. Contact

If you have questions about these Terms of Service, please contact: [email protected]