Privacy Policy

Effective date: October 14, 2026

Sorenox respects your privacy and is committed to handling personal information responsibly.

1. Information We Collect

Depending on how you interact with Sorenox, we may collect:

• Name
• Company name
• Email address
• Phone number
• Business information
• Service-area information
• Customer inquiry information
• Property or service addresses
• Job descriptions and other information provided in service requests
• Images or files submitted with customer inquiries
• Information provided during customer onboarding
• Payment and subscription information necessary to manage your Sorenox account

We only collect information that is relevant to providing, operating, and supporting our services.

2. How We Use Personal Information

We may use personal information to:

• Provide and operate Sorenox
• Qualify, score, and prioritize incoming leads
• Configure and manage customer accounts
• Deliver lead notifications
• Provide customer support
• Process subscriptions and payments
• Maintain and improve our services
• Communicate with customers about their accounts or services
• Meet legal, accounting, security, and compliance requirements

3. AI Processing

Sorenox uses AI-powered systems to analyze and prioritize customer inquiries.

Information submitted through Sorenox may be processed by AI and technology providers that help us operate these services.

AI processing is used to support lead qualification and workflow automation. Customers remain responsible for reviewing AI-generated classifications, scores, and recommendations before making business decisions.

4. Service Providers

Sorenox may use third-party service providers to operate the service, including providers for:

• Payment processing
• Form and data collection
• Email delivery
• Cloud infrastructure
• AI processing
• Website hosting and related technical services

These providers may process personal information only as necessary to provide their services to Sorenox.

5. Payment Information

Payments and subscription billing are processed through Stripe.

Sorenox does not store complete payment card numbers on its own systems. Payment information is handled by Stripe in accordance with its own privacy and security practices.

6. Data Security

Sorenox takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and maintain the service
• Manage customer accounts
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements
• Maintain legitimate business records

When information is no longer needed, we may delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable

If you wish to exercise a privacy right or have questions about how your information is handled, contact us at: [email protected]

9. Business Customer Data

When a plumbing business uses Sorenox to process information about its own customers or leads, the plumbing business may have responsibilities under applicable data protection laws regarding that information.

Depending on the specific service and processing arrangement, Sorenox may process personal information on behalf of the customer. The parties may need additional data protection terms or a data processing agreement where required by applicable law.

10. International Data Processing

Some of our service providers may process information outside the country where you are located.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be published on the Sorenox website with a revised effective date.

12. Contact

If you have questions about this Privacy Policy or how Sorenox handles personal information, contact: [email protected]