Cancellation Policy

Effective date: October 14, 2026

Sorenox subscriptions are billed monthly and automatically renew each month until cancelled.

How to cancel

You may cancel your Sorenox subscription at any time through the Sorenox customer billing portal.

If you need assistance with cancellation or cannot access your billing portal, contact us at [email protected].

When cancellation takes effect

Cancellation will stop future recurring charges. Your access to Sorenox will normally remain available until the end of the current paid billing period.

You will not be charged for future billing periods after your cancellation has been processed.

Refunds after cancellation

Cancelling a subscription does not automatically refund payments already made for the current billing period.

For information about refunds and disputes, please see our Refund & Dispute Policy.

Founding Customer subscriptions

For customers who purchase the Sorenox Founding Customer offer, the $149/month founding rate remains locked in while the subscription remains active.

If a Founding Customer cancels their subscription, the founding rate is not guaranteed if they later re-subscribe.

Contact

For cancellation requests or questions about your subscription, contact: [email protected]